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        <title><![CDATA[Osmos Sales CRM  - Knowledge base and documentation]]></title>
        <link><![CDATA[https://help.osmoscloud.com]]></link>
        <description><![CDATA[Osmos Sales CRM knowledge base and documentation to help you get started and dive deep into Osmos sales solution. CRM, quoting, invoicing, and much more. ]]></description>
        <language>en-US</language>
        <pubDate>Mon, 16 Mar 2026 14:08:30 +0000</pubDate>

                    <item>
                <title><![CDATA[How to Design a Quote Template?]]></title>
                <link>https://help.osmoscloud.com/how-to-design-a-quote-template</link>
                <description><![CDATA[<p>In this guide, you’ll learn how to create and customize your own quote template in Osmos.</p><strong>Steps to Create a Quote Template</strong><p></p><strong>1. Go to the left-hand menu, select the "Templates" section, and click on "Quote Templates"</strong><p><img src="https://cdn.helpspace.com/e76174add6374f86aaa068a04d780481/media/2277/conversions/image-medium.webp" alt="image.png" class="spm-resizable" /></p><strong>2. Quote Templates...</strong>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/160</guid>
                <pubDate>Wed, 13 Aug 2025 16:02:31 +0000</pubDate>
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                <title><![CDATA[5 Days Success Track]]></title>
                <link>https://help.osmoscloud.com/5-days</link>
                <description><![CDATA[<strong>🚀 Welcome to your new era with Osmos!</strong><p>Setting up a CRM doesn't have to be an endless process. This guide is designed to transform the way you sell in just <strong>5 days</strong>. The goal of Osmos is simple: to help you quote faster, organize your team, and, above all, close more deals through automation.</p><p>Follow this...</p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/232</guid>
                <pubDate>Mon, 16 Mar 2026 14:00:01 +0000</pubDate>
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                <title><![CDATA[Reports]]></title>
                <link>https://help.osmoscloud.com/reports</link>
                <description><![CDATA[<p>The reporting module displays <strong>interactive report widgets</strong>. You can arrange widgets into a <strong>two-column dashboard</strong> and <strong>reorder them via drag-and-drop</strong>.</p><strong>In this guide, you will learn how to:</strong><p>Arrange your Reports dashboard (drag, drop, reorder)</p><p>Use the global date range and compare periods</p><p>Export data and visuals from any report</p><p>Apply report filters, change chart types, and save report views.</p><p></p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/233</guid>
                <pubDate>Fri, 16 Jan 2026 17:47:39 +0000</pubDate>
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                <title><![CDATA[WhatsApp Integration]]></title>
                <link>https://help.osmoscloud.com/whatsapp</link>
                <description><![CDATA[<p>Integrating WhatsApp with Osmos enables you to send quote notifications directly to clients via WhatsApp, offering a more immediate, personal, and engaging experience compared to email.</p><p></p><strong>Connecting the APP</strong><p></p><strong>1. In the main left menu, click Create API Integrations</strong><p><img src="https://cdn.helpspace.com/e76174add6374f86aaa068a04d780481/media/2521/conversions/image-medium.webp" alt="image.png" class="spm-resizable" /></p><strong>2....</strong>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/207</guid>
                <pubDate>Wed, 13 Aug 2025 23:08:56 +0000</pubDate>
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                <title><![CDATA[How to get Started with your CRM]]></title>
                <link>https://help.osmoscloud.com/started-with-crm</link>
                <description><![CDATA[<p>My name is Rodrigo, and I am the VP of Product and Osmos founder. I have created this "Getting Started" guide to give you a path on how to start with Osmos CRM.</p><p>Let me start by defining the difference between a lead and a deal:</p><p><strong>Lead definition:</strong></p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/1</guid>
                <pubDate>Tue, 18 Apr 2023 19:57:59 +0000</pubDate>
                                    <category>Getting Started</category>
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                <title><![CDATA[Questions about Automations and AI (FAQ)]]></title>
                <link>https://help.osmoscloud.com/automations-ai-faq</link>
                <description><![CDATA[<strong>Automation, AI &amp; Reports</strong><p><strong>Can I automate follow-ups, reminders, and quote expirations?</strong><br />Yes. Osmos allows you to set automatic reminders for quotes that haven’t been accepted and for overdue payments. You can also define expiration dates for your quotes so clients receive a notification before the quote expires. Reminder intervals and messages can be customized per workspace.</p><p><strong>Does...</strong></p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/229</guid>
                <pubDate>Fri, 17 Oct 2025 13:25:45 +0000</pubDate>
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                <title><![CDATA[Questions about Customization (FAQ)]]></title>
                <link>https://help.osmoscloud.com/customization-faq</link>
                <description><![CDATA[<strong>Customization &amp; Scalability</strong><p><strong>Can Osmos be customized for my industry or workflow?</strong><br />Yes. Osmos is highly flexible and can be customized for different industries and workflows. You can add custom fields across modules, create specific templates, and organize data using tags or filters that match your business structure.</p><p><strong>Will Osmos scale as my company grows and adds more...</strong></p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/231</guid>
                <pubDate>Fri, 17 Oct 2025 13:30:50 +0000</pubDate>
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                <title><![CDATA[Questions about Security, Language and Support (FAQ)]]></title>
                <link>https://help.osmoscloud.com/security-language-support-faq</link>
                <description><![CDATA[<strong>Security, Language &amp; Support</strong><p><strong>How secure is my data in Osmos?</strong><br />All information in Osmos is protected using industry-standard encryption. Data is encrypted in transit (via HTTPS/TLS) and at rest on Amazon Web Services (AWS) servers in the United States. Access to customer workspaces is role-based, and regular backups ensure your information can be restored if needed.</p><p><strong>Does...</strong></p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/230</guid>
                <pubDate>Fri, 17 Oct 2025 13:27:03 +0000</pubDate>
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                <title><![CDATA[Questions about Integrations (FAQ)]]></title>
                <link>https://help.osmoscloud.com/questions-integrations-faq</link>
                <description><![CDATA[<strong>Integrations &amp; Data</strong><p><strong>Does Osmos integrate with QuickBooks or Xero?</strong><br />Not yet. Osmos is planning direct integrations with major accounting tools like QuickBooks and Xero in the near future (expected around 2026–2027). For now, you can export your data manually or connect through automation tools like n8n or Zapier once those connectors are released.</p><p><strong>Can I connect Osmos...</strong></p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/228</guid>
                <pubDate>Fri, 17 Oct 2025 13:24:22 +0000</pubDate>
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                <title><![CDATA[Questions about Quoting (FAQ)]]></title>
                <link>https://help.osmoscloud.com/questions-quoting-faq</link>
                <description><![CDATA[<strong>Quoting and Invoicing</strong><p><strong>Can I quote in different currencies?</strong><br />Yes. Osmos allows you to create quotes in multiple currencies. You can set your default currency and then choose a different one when creating a quote. Exchange rates can be entered manually based on your preferred conversion rate or company policy.</p><p><strong>Does Osmos support automatic exchange rates?</strong><br />No. Exchange rates...</p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/227</guid>
                <pubDate>Fri, 17 Oct 2025 13:22:40 +0000</pubDate>
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                <title><![CDATA[Accessing Osmos and Mobility (FAQ)]]></title>
                <link>https://help.osmoscloud.com/accessing-mobility-faq</link>
                <description><![CDATA[<strong>Access &amp; Mobility</strong><p><strong>Can I use Osmos on my mobile device or tablet?</strong><br />Yes. Osmos works on any modern smartphone or tablet through your web browser. The platform is fully responsive, meaning you can view, edit, and send quotes, check your pipeline, and manage contacts directly from your mobile device without installing anything.</p><p><strong>Is there a mobile app...</strong></p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/226</guid>
                <pubDate>Fri, 17 Oct 2025 13:20:33 +0000</pubDate>
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                <title><![CDATA[Users, Access and Permissions (FAQ)]]></title>
                <link>https://help.osmoscloud.com/users-permissions-faq</link>
                <description><![CDATA[<strong>Users, Access &amp; Permissions</strong><p><strong>How many people can access Osmos under one account?</strong><br />Each workspace in Osmos can include as many users as you need. There’s no hard limit — you can add all your team members who need to manage leads, quotes, deals, or any other section. Every user is billed individually, and you can customize...</p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/225</guid>
                <pubDate>Fri, 17 Oct 2025 13:19:29 +0000</pubDate>
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                <title><![CDATA[Osmos Plans]]></title>
                <link>https://help.osmoscloud.com/osmos-plans</link>
                <description><![CDATA[<strong>Osmos Plans </strong><br />Osmos offers three main plans.<p><strong>Pay-as-you-Go</strong> </p><p>This plan includes the same features as the <strong>Essential</strong> plan.</p><p><strong>Essential</strong> includes:</p><p>Registering <strong>contacts</strong>, creating <strong>leads</strong> and <strong>deals</strong>.</p><p>Creating and sending <strong>quotes</strong> by <strong>email or WhatsApp</strong>.</p><p>Designing your own <strong>quote templates</strong>.</p><p>Uploading your <strong>product catalog</strong> with prices, descriptions, and images.</p><p>Creating <strong>tasks, reminders, and goals</strong> for your team.</p><p><strong>Managing users</strong> and defining <strong>access permissions</strong>.</p><p>Adding <strong>quote...</strong></p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/224</guid>
                <pubDate>Fri, 17 Oct 2025 13:17:59 +0000</pubDate>
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                <title><![CDATA[Pricing &amp; Billing (FAQ)]]></title>
                <link>https://help.osmoscloud.com/pricing-faq</link>
                <description><![CDATA[<strong>Pricing &amp; Billing</strong><p><strong>How much does Osmos cost?</strong><br />Osmos offers three main plans.</p><p><strong>Pay-as-you-Go</strong> plan costs <strong>$4.99 USD per user per month</strong>, plus <strong>$1 USD for each new contact added</strong> (each contact is billed only once, regardless of how many quotes you send).<br /></p><p><strong>Essential</strong> plan costs <strong>$33 USD per month</strong>, or <strong>$24.90 USD per month</strong> if you choose the...</p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/223</guid>
                <pubDate>Fri, 17 Oct 2025 13:11:27 +0000</pubDate>
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                <title><![CDATA[Osmos Overview]]></title>
                <link>https://help.osmoscloud.com/osmos-overview</link>
                <description><![CDATA[<strong>Product Overview</strong><p><strong>What problems does Osmos solve?</strong><br />Osmos automates the sales process for B2B companies by centralizing everything in one place — from leads and quotes to deals and optional payments. You can create leads, send quotes in minutes, and track every step without using Excel or email chains. It helps teams sell remotely, stay organized, and...</p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/222</guid>
                <pubDate>Fri, 17 Oct 2025 13:09:49 +0000</pubDate>
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                <title><![CDATA[How to use Stripe to Collect Credit Card Payments?]]></title>
                <link>https://help.osmoscloud.com/how-to-use-stripe-to-collect-credit-card-payments</link>
                <description><![CDATA[<p>Osmos allows you to receive credit card payments through integration with the Stripe payment gateway. In this guide, you’ll learn how to set up and receive payments using Stripe.</p><strong>Link Your Stripe Account in Osmos</strong><p></p><strong>1. From the left-hand side menu, locate and select the "API's Integration" option</strong><p></p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/172</guid>
                <pubDate>Wed, 13 Aug 2025 16:27:45 +0000</pubDate>
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                <title><![CDATA[How to Record, Modify, and Refund Payments?]]></title>
                <link>https://help.osmoscloud.com/how-to-record-modify-and-refund-payments</link>
                <description><![CDATA[<p>In this guide, you’ll learn how to register and update a payment.</p><strong>Register a Payment from the Quotes Module</strong><p>Payments must always be initially recorded in the Quotes Module in order to appear in the Payment Module. This process allows you to enter a payment directly linked to a...</p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/169</guid>
                <pubDate>Wed, 13 Aug 2025 16:26:43 +0000</pubDate>
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                <title><![CDATA[Payment Module]]></title>
                <link>https://help.osmoscloud.com/payment-module</link>
                <description><![CDATA[<p>The Payments Module in Osmos allows you to view and manage all payments recorded in the Quotes Module. In this guide, you’ll learn how to register payments and refunds, and how to use the various features in this module.</p><strong>Reports Section</strong><p></p><strong>1. Go to the left-hand side menu...</strong>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/166</guid>
                <pubDate>Wed, 13 Aug 2025 16:23:51 +0000</pubDate>
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                <title><![CDATA[How to Track Inventory and Service Availability?]]></title>
                <link>https://help.osmoscloud.com/how-to-track-inventory-and-service-availability</link>
                <description><![CDATA[<p>Managing inventory and service availability in Osmos is essential if you want to use the sales orders feature.</p><p>In this guide, you’ll learn how to adjust and manage your inventory so you can create sales orders.</p><strong>Managing Inventory for Products</strong><p></p><strong>1. Check Product Availability</strong><p></p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/174</guid>
                <pubDate>Wed, 13 Aug 2025 16:17:51 +0000</pubDate>
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                <title><![CDATA[How to Use the eQuote?]]></title>
                <link>https://help.osmoscloud.com/how-to-use-the-equote</link>
                <description><![CDATA[<p>The eQuote form is a tool that combines a contact form with e-commerce functionality. It allows your clients to request quotes directly from your website.</p><p><strong>NOTE:</strong> <em>You can create multiple eQuotes, assign them to different team members, and display different products and designs.</em></p><p></p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/165</guid>
                <pubDate>Wed, 13 Aug 2025 16:14:00 +0000</pubDate>
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                <title><![CDATA[Clone a Quote]]></title>
                <link>https://help.osmoscloud.com/clone-a-quote</link>
                <description><![CDATA[<p>Cloning a quote in Osmos allows you to easily replicate an existing quote, either with for the same contact or a new one.</p><p>In this guide, you’ll learn how to quickly and easily clone a quote.</p><strong>1. Go to the left-hand menu and select the "Quotes" module</strong><p><img src="https://cdn.helpspace.com/e76174add6374f86aaa068a04d780481/media/2304/conversions/image-medium.webp" alt="image.png" /></p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/159</guid>
                <pubDate>Wed, 13 Aug 2025 15:56:09 +0000</pubDate>
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                <title><![CDATA[Naming a Quote]]></title>
                <link>https://help.osmoscloud.com/naming-a-quote</link>
                <description><![CDATA[<p>Assigning a name to a quote can be very useful for identifying and reusing it in the future.<br />This allows you to name different quotes and clone them to assign to other clients—without needing to create a new one from scratch.</p><p>For example, if you’re asked for the same quote with the same items,...</p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/158</guid>
                <pubDate>Wed, 13 Aug 2025 15:53:41 +0000</pubDate>
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                <title><![CDATA[Modify a Quote Template]]></title>
                <link>https://help.osmoscloud.com/modify-a-quote-template</link>
                <description><![CDATA[<p>In this guide, you’ll learn how to edit a quote template in two ways: directly from the "Quote Templates" module or from within an individual quote.</p><strong>From the Quote Templates Module in the left-hand menu:</strong><p></p><strong>1. Go to the "Templates" menu and select "Quote Templates"</strong><p><img src="https://cdn.helpspace.com/e76174add6374f86aaa068a04d780481/media/2323/conversions/image-medium.webp" alt="image.png" class="spm-resizable" /></p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/157</guid>
                <pubDate>Wed, 13 Aug 2025 15:51:38 +0000</pubDate>
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                <title><![CDATA[Everything About Sales Orders]]></title>
                <link>https://help.osmoscloud.com/everything-about-sales-orders</link>
                <description><![CDATA[<p>A sales order is the same as a sales receipt or order note. It is the step that follows a client’s acceptance of a quote, as it serves to confirm the sale.</p><p>In this guide, you’ll learn how to convert a quote into a sales order, what’s required, and how to void a...</p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/155</guid>
                <pubDate>Wed, 13 Aug 2025 15:50:01 +0000</pubDate>
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                <title><![CDATA[Modifying Contact Info from a Quote]]></title>
                <link>https://help.osmoscloud.com/modifying-contact-info-from-a-quote</link>
                <description><![CDATA[<p>In this guide, you’ll learn how to update a contact’s information directly from the quotes module.</p><p></p><strong>1. Open the quote where you want to modify the contact information</strong><p><img src="https://cdn.helpspace.com/e76174add6374f86aaa068a04d780481/media/2362/conversions/image-medium.webp" alt="image.png" class="spm-resizable" /></p><strong>2. At the top left of the screen, click the pencil icon next to the contact’s name</strong><p></p>]]></description>
                <author><![CDATA[Rod]]></author>
                <guid>https://help.osmoscloud.com/article/152</guid>
                <pubDate>Wed, 13 Aug 2025 15:44:55 +0000</pubDate>
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